Emotional Wellbeing


Mandy Kloppers

Emotional intelligence

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Emotional intelligence


“All learning has an emotional base.”– Plato

“We are dangerous when we are not conscious of our responsibility for how we behave, think, and feel.” -— Marshall B. Rosenberg

What exactly is emotional intelligence? Do you even know what your level of emotional intelligence is? Emotional intelligence can be defined as a person’s ability to identify their own emotions as well as how well they can pick up on other people’s emotions and body language. Emotional intelligence also involves how well someone is able to read other people’s facial expressions, their moods, the underlying nuances of what someone is saying and how empathic someone is towards another persons happiness or sadness. Empathy levels are never constant as they are influenced by our own moods and life circumstances/situations. A person with empathy however will generally be able to empathise with others even if to a slightly lesser degree at times.

Someone who lacks emotional intelligence will find it more difficult to understand how their actions may effect others emotionally. There is also a possibility that a person with lower levels of emotional intelligence will display narcissistic or egocentric tendencies.


Salovey and Mayer proposed a model that identified four different factors of emotional intelligence: the perception of emotion, the ability reason using emotions, the ability to understand emotion and the ability to manage emotions.

Perceiving Emotions: The first step in understanding emotions is to accurately perceive them. In many cases, this might involve understanding nonverbal signals such as body language and facial expressions.

Reasoning With Emotions: The next step involves using emotions to promote thinking and cognitive activity. Emotions help prioritize what we pay attention and react to; we respond emotionally to things that garner our attention.

Understanding Emotions: The emotions that we perceive can carry a wide variety of meanings. If someone is expressing angry emotions, the observer must interpret the cause of their anger and what it might mean. For example, if your boss is acting angry, it might mean that he is dissatisfied with your work; or it could be because he got a speeding ticket on his way to work that morning or that he’s been fighting with his wife.

Managing Emotions: The ability to manage emotions effectively is a key part of emotional intelligence. Regulating emotions, responding appropriately and responding to the emotions of others are all important aspect of emotional management.

What is my empathy score?

If you would like to know what your empathy score is, go to this link and complete the empathy quotient questionnaire for an idea of where your empathy ability lies:


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Mandy X

Related Reading:
 Daniel Goleman explains in this book why emotional intelligence can be more important than academic intelligence. A very informative read. ****

 Bestseller that redefines emotions and success. I found this book fascinating and learned a lot too. Definitely recommended. Mandy X

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