Be wary of the CopyMind app – an AI clone app. They will continue your trial as an automatic renewal that will continue indefinitely, and there will be no email to warn you – under UK law:
What UK (and soon-to-be law) says about auto-renewing subscriptions
Under current UK consumer-protection law, subscription services must provide clear, upfront information before you sign up — including that the contract will automatically renew, how often payments will be taken, and how you can cancel.
Sprintlaw UK
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www.hoganlovells.com
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What used to be optional — advance notice of renewals or reminders — is now becoming mandatory under new legislation. The forthcoming regulatory framework (part of the Digital Markets, Competition and Consumers Act 2024 (DMCC)) aims to require reminder notices before renewals, plus simple cancellation processes.
Specifically: providers must inform you of the renewal date, amount due (or any increased cost), and clearly explain how to cancel — in good time before the payment is debited.
www.hoganlovells.com
In other words — yes, you should expect an email or similar notice before being charged for a new subscription period. Failing to send it may render the renewal legally questionable, especially under the upcoming stricter rules.
This was the response I received – they have, in effect, stolen more than £200 from me and are not willing to refund me even though they can see I have never used the app. What kind of business operates this way? Sadly many do, and we should boycott them until they can do business in a more transparent way.
This is the response I received from Copy Mind:
Hi Mandy 💛
I’m really glad you reached out, and I’m so sorry you’re going through this — especially with everything you mentioned about being in hospital. Seeing several payments for something you don’t remember signing up for is deeply unsettling, and your concern about possible fraudulent use of your details is completely understandable.
I’ve checked your account under this email, and here’s what I can see in simple terms:
➡️ A subscription was started in June 2025 and has been renewing regularly since then.
➡️ There was activity on the account on 20 November 2025 (multiple actions taken inside the app that day), which matches the login code email you noticed.
I completely hear you that you don’t recognise our service and that you feel you’ve never intentionally used it. Because you’ve already opened a dispute with PayPal and you strongly suspect the payments are unauthorised, the best and safest path is this:
🌿 For anything that appears to be fraudulent or made without your consent, PayPal is the authority that can investigate who authorised the payments and from which device/IP, and they can protect you on that front. We will fully comply with PayPal’s investigation and provide them with all relevant evidence (dates of payments, account activity, and access history) so they can make a fair decision in your case.
Regarding a refund directly from our side: our internal Money-Back Guarantee is designed for voluntary purchases where someone has tried COPYMIND and found it’s not a fit. It only applies if:
⚠️ The subscription is less than 30 days old, and
⚠️ There has been consistent daily usage over several days.
In your case, the subscription is around 6 months old, and these conditions are not met. Because of this, I’m not able to override the system to issue a direct refund under our guarantee.
That said, since you’re disputing the payments as unauthorised, your PayPal claim becomes the main route for a potential refund. We won’t fight against you personally — we’ll simply provide PayPal with accurate information so they can resolve it fairly.
About renewal reminders: when the subscription was started, the terms did state that it would renew automatically until cancelled. Like many digital subscriptions, we don’t send a separate email before every single renewal, but all billing details and renewal intervals are visible at the moment of checkout and in the billing section of the account. I understand that still doesn’t change how frustrating this feels after the fact, especially if you don’t remember signing up at all.
To make sure no further payments go out while PayPal is reviewing things, here’s what’s already in place and what you can do:
✅ Your COPYMIND subscription is already set to stop renewing at the end of the current paid period, so we won’t be charging you again from our side.
➡️ I also strongly recommend you log into your PayPal account and:
– Check your “Automatic Payments” / “Subscriptions” section and cancel any COPYMIND-related agreement there as well.
This double step makes sure nothing can be taken in the future, even if a billing agreement is still active on PayPal’s side.
You can also read more about how our refunds and cancellations normally work here: https://app.copymind.me/refund-policy
Mandy, I really want you to feel protected in this situation. From our side, we will:
➡️ Respect the cancellation so there are no new charges.
➡️ Cooperate fully with PayPal’s investigation into the payments and account activity.
I’m genuinely sorry this has been such a stressful experience, and I hope the combination of the PayPal dispute and the stopped renewals gives you a bit more peace of mind 🌿💛
Best regards,
Customer Support Specialist, COPYMIND
This email is delivered by HelpDesk
In SUMMARY –
avoid these companies who are happy to take your money and refuse to be decent when they can see a genuine mistake has been made. This has happened to me a few times in the last few weeks with different companies and from now on, I am going to be extremely selective about the apps I use!
Mandy
PS – anyone have any comments on this? Battling to get a refund? Please share…
